[rt-users] Anonymos login without password

[Ruslan Zakirov]

On Fri, May 21, 2010 at 5:54 PM,  <borngunners at aol.com> wrote:
>
> Since I am using RT for just internal and I have lazy staff who thinks using
> password for everything is not a good idea, how do I set RT so there is no
> login for general staff to create tickets and search tickets for solutions
> to repeated issue? I also want a special login for just Admin so they can
> keep track of the tickets coming in? An example will be the normal url
> taking the staff directly to ticket creation and normal url slash admin
> takes RT admin to a login page to manage tickets.
>
> http://helpdesk.rt.com and http://helpdesk.rt.com/admin

And how are going to distinguish users? There would't be difference
between different people acting on tickets. No sane notifications as
all staff act like one RT user.

May be AD integration and "single sign on" is the way to go for you.

> Thanks
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.