[rt-users] Customised display format for Simple search

[gordon at cryologic.com]

Thanks Kevin.

Here are some details for others about what I did:

I ended up modifying and renaming 3 files, Simple.html, Results.html and 
Googleish.pm

We now have a ticket custom field called "Serial Number" which is linked 
to a modified Simple.html (Simple2.html) web page. This allows us to 
click on the displayed serial number which then automatically opens a 
separate search page displaying all other tickets containing that serial 
number.

Unfortunately my programming skills are only good enough to hack 
together a solution for my particular requirements and would in no way 
be suitable for applying a patch. Also, this was still on rt-3.6 (will 
upgrade when I have to).

Gordon


On 27/05/2010 12:37 AM, Kevin Falcone wrote:
> On Fri, May 21, 2010 at 09:25:07AM +1000, gordon at cryologic.com wrote:
>> Hi,
>>
>> I would like to create a customised display format that is only used
>> for a Simple search. ie I would like to keep the default display
>> format for a regular search. Is this possible? If so, what files
>> would I have to add/change?
>
> You'd need to change Search/Simple.html to pass a Format to
> Result.html.
>
> Most likely you'd want to use the style of the other Formats defined
> in RT_Config.pm and make this a config option and send in a patch
>
> -kevin