[rt-users] Create ticket via email fwd

[Scott Benson]

On 11/2/10 1:18 PM, Scott Benson wrote:
> Is it possible to have a ticket created when I forward a personal 
> email in to RT, but have it search for the
> "From:     Joe Schmoe <Joe at Schmoe.com>"
>
> Set Joe at Schmoe.com as the requester, set the subject of the ticket to 
> the original subject w/o the fwd?
> Also possibly email the requester letting them know they should email 
> into a certain email to request work be done.    Not sure if this is a 
> feature that is already implemented some where but I can't seem to 
> find any information on it.
>
I just realized that the "From:" comment isn't that helpful, but have a 
way to find who the email originally came from, and set that as the 
requester.

-- 
Scott