[rt-users] Sending email on Status change

[Emmanuel Lacour]

On Tue, Nov 02, 2010 at 10:13:15AM -0700, foram goram wrote:
>    Hi,
> 
>    I don't know if there is a way to send an email to a specific email
>    address whenever status and owner of a ticket is changed.
> 

You have to use scrips (Configuration->Global->Scrips or
Configuration->Queues->YourQueue->Scrips) for this.

RT comes with default scrips conditions such as "On owner change", "On
resolve".

To notify a specific email, look here:
http://wiki.bestpractical.com/view/SendEmailAction