[rt-users] blocking mail if custom field defined

[G.Booth]

Hi All

Im having a bit of a scrip problem and would appreciate any thoughts.

I have a custom field which only gets populated under very specific 
conditions (we have a method of auto filling a lot of the ticket info for 
certain issues which means we only have to fill in the requestor). The field 
is called 'Quick' and will either be blank or have the word "quick" in it. 
Ive tried to create a scrip on the queue all of these tickets go to, so that 
when a "Quick Ticket" is created it doesnt send out a mail.

My scrip conditions are:

Condition:	User Defined
Action:	       Notify Requestors and Cc
Template:	Global Template: Autoreply
Stage:	       TransactionCreate

Custom Condition:

if ($self->TransactionObj->Type eq "Create")
{
   if (defined $self->TicketObj->CustomFieldValues('Quick')->Next)
   {
     return 0;
   } else {
     return 1;
   }
}

Which I thought would do the job, but it doesnt seem to fire. Any thoughts 
would be greatly appreciated

regards

Garry


--

Dr Garry Booth
IT Services
Loughborough University