[rt-users] see others tickets

[Václav Ovsík]

On Thu, Nov 04, 2010 at 09:37:42AM +0100, Richard Pijnenburg wrote:
> Wouldn't it be easier if you could create a group per customer and let
> all the users in that group see the tickets from each other?
> Of course there are different approaches possible to the same issue :-)

I hope, that it is exactly what I did. :)
Users from the same customer group can view each others tickets.
The SelfService with this modification can be used for it, no need for
full UI. Users can be unprivileged, no need to cope the more complex UI
for end users.

-- 
Zito