[rt-users] Custom scrip : $cf->id is empty

Horst Kriegers Horst.Kriegers at loro.ch
Fri Nov 5 09:09:33 EDT 2010


Hello,
 
we have freshly migrated from 3.6.6 to 3.8.8 and the following custom
scrip doesn't work.
 
If I comment the line 12 "return 0 unless $cf->id;", I can see that the
$cf->id and $cf->Name are empty 
 
 
 
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
 

$RT::Logger->debug('***************************************');
$RT::Logger->debug('>> trans->Type = ' . $trans->Type);
 

if ($trans->Type eq 'CustomField') {
  my $cf = new RT::CustomField($RT::SystemUser);
  $cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
"Qualification sécurité");
  ###return 0 unless $cf->id;
 
  $RT::Logger->debug('>> cf->id = ' . $cf->id);
  $RT::Logger->debug('>> cf->Name = ' . $cf->Name);
  $RT::Logger->debug('>> trans->Field = ' . $trans->Field);
  $RT::Logger->debug('>> trans->NewValue = ' . $trans->NewValue);
  $RT::Logger->debug('>> trans->OldValue = ' . $trans->OldValue);
  $RT::Logger->debug('');  
 
  if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
    $RT::Logger->debug($cf->Name . ' à OUI.');
    return 1;
  } else {
    $RT::Logger->debug($cf->Name . ' pas à OUI.');
  }

}
$RT::Logger->debug('***************************************');
 
return 0;
 
 
 
Logger result :
------------------
[Fri Nov  5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):5)
[Fri Nov  5 13:07:14 2010] [debug]: >> trans->Type = CustomField ((eval
5328):6)
[Fri Nov  5 13:07:14 2010] [debug]: >> cf->id =  ((eval 5328):14)
[Fri Nov  5 13:07:14 2010] [debug]: >> cf->Name =  ((eval 5328):15)
[Fri Nov  5 13:07:14 2010] [debug]: >> trans->Field = 4 ((eval
5328):16)
[Fri Nov  5 13:07:14 2010] [debug]: >> trans->NewValue = Non ((eval
5328):17)
[Fri Nov  5 13:07:14 2010] [debug]: >> trans->OldValue = Oui ((eval
5328):18)
[Fri Nov  5 13:07:14 2010] [debug]:  ((eval 5328):19)
[Fri Nov  5 13:07:14 2010] [debug]:  pas à OUI. ((eval 5328):25)
[Fri Nov  5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):28)

 
 
 
Thanks in advance for your help.
Horst
 
 
PS
Sorry for my bad english...

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