[rt-users] Adding Footer to outgoing tickets in rt-3.6

[Tim Cutts]

On 8 Nov 2010, at 1:09 pm, rt-users-request at lists.bestpractical.com wrote:

> Hi,
> 
>  How to add custom footer Texts to email messages.
> 
>  Email messages I mean here is, when a ticket is replied, correspondence added etc.,
> 
> Thanks
> Sampath

You just edit the Template for the action that's being taken.  The default templates are all under the global configuration, but you can set them per-queue as well, and these will override the global ones.

Tim

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