[rt-users] Rép. : Re: Custom scrip : $cf->id is empty

[Horst Kriegers]

I think I've founded the problem.
The CF was moved from queues to Global so that all queues have an
access to this CF.
 
I need to make some tests, but I think that it  changes below want to
resolve my problem.
Is this the correct way ? Or maybe have you a better suggestion ?
 
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $myCfName = "Qualification sécurité";
 
$RT::Logger->debug('***************************************');
 
if ($trans->Type eq 'CustomField') {
  my $cf = new RT::CustomField($RT::SystemUser);
  $cf->LoadById($trans->Field);
  ##return 0 unless $cf->id;
...
...
  if ($cf->Name == $myCfName && $trans->NewValue eq "Oui") {
    ...
    ...

 
 


>>> Le Lundi, 8. Novembre 2010 à  19:11, Kevin Falcone
<falcone at bestpractical.com> a écrit :

On Fri, Nov 05, 2010 at 02:09:33PM +0100, Horst Kriegers wrote:
>    Hello,
> 
>    we have freshly migrated from 3.6.6 to 3.8.8 and the following
custom scrip doesn't work.
> 
>    If I comment the line 12 "return 0 unless $cf->id;", I can see
that the $cf->id and $cf->Name
>    are empty
> 
> 
> 
>    my $trans = $self->TransactionObj;
>    my $ticket = $self->TicketObj;
> 
>    $RT::Logger->debug('***************************************');
>    $RT::Logger->debug('>> trans->Type = ' . $trans->Type);
> 
>    if ($trans->Type eq 'CustomField') {
>      my $cf = new RT::CustomField($RT::SystemUser);
>      $cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
"Qualification securite");

You want to be capturing

my ($ok, $msg) = $cf->LoadByName

and warning out the $msg to see why it isn't loading

>      ###return 0 unless $cf->id;
> 
>      $RT::Logger->debug('>> cf->id = ' . $cf->id);
>      $RT::Logger->debug('>> cf->Name = ' . $cf->Name);
>      $RT::Logger->debug('>> trans->Field = ' . $trans->Field);
>      $RT::Logger->debug('>> trans->NewValue = ' . $trans->NewValue);
>      $RT::Logger->debug('>> trans->OldValue = ' . $trans->OldValue);
>      $RT::Logger->debug('');
> 
>      if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
>        $RT::Logger->debug($cf->Name . '  OUI.');
>        return 1;
>      } else {
>        $RT::Logger->debug($cf->Name . ' pas  OUI.');
>      }
>    }
>    $RT::Logger->debug('***************************************');
> 
>    return 0;
> 
> 
> 
>    Logger result :
>    ------------------
>    [Fri Nov  5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):5)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> trans->Type = CustomField
((eval 5328):6)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> cf->id =  ((eval 5328):14)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> cf->Name =  ((eval
5328):15)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> trans->Field = 4 ((eval
5328):16)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> trans->NewValue = Non
((eval 5328):17)
>    [Fri Nov  5 13:07:14 2010] [debug]: >> trans->OldValue = Oui
((eval 5328):18)
>    [Fri Nov  5 13:07:14 2010] [debug]:  ((eval 5328):19)
>    [Fri Nov  5 13:07:14 2010] [debug]:  pas  OUI. ((eval 5328):25)
>    [Fri Nov  5 13:07:14 2010] [debug]:
*************************************** ((eval 5328):28)
> 
> 
> 
>    Thanks in advance for your help.
>    Horst
> 
> 
>    PS
>    Sorry for my bad english...
> 
>   
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