[rt-users] RT MobileUI ticket display URL.

[Jason A. Smith]

Our ticket emails contain URLs to display the ticket link, like this:

$RT::WebURL/Ticket/Display.html?id=$Id

This works with a normal web browser, but with the Mobile UI extension 
installed which autodetects the client browser and redirects to the 
mobile area, I get the following error:

Can't call method "id" on an undefined value at 
/usr/local/lib/rt3/plugins/RT-Extension-MobileUI/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial 
line 4.

It looks like the URL for the Mobile UI has to look like this instead:

$RT::WebURL/m/ticket/show?id=$Id

but obviously it would be better not to have to include both URLs in the 
email message, which could be read on either a mobile device or 
desktop/laptop.  Is there a way to fix this so that the main URL will 
work with the Mobile UI extension?

Thanks,
~Jason

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4068 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101109/9d565d06/attachment.bin>