[rt-users] RT MobileUI ticket display URL.

Jason A. Smith smithj4 at bnl.gov
Tue Nov 9 10:23:28 EST 2010


Our ticket emails contain URLs to display the ticket link, like this:

$RT::WebURL/Ticket/Display.html?id=$Id

This works with a normal web browser, but with the Mobile UI extension 
installed which autodetects the client browser and redirects to the 
mobile area, I get the following error:

Can't call method "id" on an undefined value at 
/usr/local/lib/rt3/plugins/RT-Extension-MobileUI/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial 
line 4.

It looks like the URL for the Mobile UI has to look like this instead:

$RT::WebURL/m/ticket/show?id=$Id

but obviously it would be better not to have to include both URLs in the 
email message, which could be read on either a mobile device or 
desktop/laptop.  Is there a way to fix this so that the main URL will 
work with the Mobile UI extension?

Thanks,
~Jason

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