[rt-users] Update.html qoutes TO and CC fields (if you want reply to all)

[Kevin Falcone]

On Sat, Oct 30, 2010 at 05:55:22PM +0200, akos.torok at docca.hu wrote:
>    Problem:
>    I had a small annoying problem: when I reply to an email on the Display.html (ticket history)
>    acting as "reply to all" I can see too few information, only these: who wrote this message and
>    when. No sign of other to's and cc's. I always had to look into the ticket history to obtain
>    the other recipients (to's and cc's).
> 
>    Solution:
>    Now I put a few lines into the MessageBox file (html/Elements/MessageBox) to show more header
>    info on the top of the qouted message. (I know it could be cleaner - I'm not a perl master.)

There are methods to get those Headers, which you should really switch
to using.  In 3.8, you should get a list of 'other contacts' in the
One-Time area who you can check off.

A patch to show "This transaction that you're replying to was also
sent to these people who are not currently Watchers" would be really
interested.  Although I'm not sure I would want those emails to be in
the MessageBox.  I'd probably want an informational message.

-kevin

>    Next step:
>    I'd be happy to have a "reply all comment" link at all the transactions on the Display.html,
>    and fulfilled the "one time cc" field with all the recipients.
>    If anyone has manpower to carry on, I would be happy. If not, I'll be back (sooner or later)
>    with that patch.
> 
>    Regards,
> 
>    Akos


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