[rt-users] 3.8.2 footer email issues.

[Emmanuel Lacour]

On Mon, Nov 15, 2010 at 11:46:59AM +0000, Mel Allezbleu wrote:
> We migrated from rt2 to rt3.8.2 around 18 months ago and everything
> seemed to work fine, however have noticed an issue with one user who
> has a default RT footer added to his correspondence and i cant quite
> figure out how to remove it. Besides its quite broken anyhow and not
> any/much use to us. Would like to remove, not fix.
> offending footer :
> --
> ? ???????? ???????? ?????????Time to display: 0.778012 ? ???»|« RT 3.8.2
> Copyright 1996-2008 ?Best Practical Solutions, LLC? . ??????ݐ
> --
> 
> So far i have identified the offending file (Footer) and i have also
> checked global and queue-specific templates via Admin but i cannot
> find any reference to this footer. the queue was migrated from rt2 and
> this is the only user/queue combination that has had this issue.
> 

Each user may have a "signature" in its preferences, so check with him
Preferences->About.

If this signature really looks with chars replaced by "?", you may have
had conversion issues when upgrading your RT (see UPGRADING file).