[rt-users] CommandByMail Custom Fields not updated

Wed Nov 24 04:05:44 EST 2010

Hi,
Any news about this? Is there something else you need besides the logs?
Waiting for your answer.
Thanks,
Osnat.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Osnat Shapira
Sent: Thursday, November 18, 2010 6:49 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail Custom Fields not updated

Hi Kevin,

These are the logs I'm getting. It includes an example where I used a different syntax and it displays the errors (And I also get an email back with the problem).
But with the syntax I wrote before I get no error:

[Thu Nov 18 08:06:35 2010] [info]: <rt-3.8.2-1922-1290067595-955.48-3-0 at panayainc.com> #48/335 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:06:35 2010] [info]: <rt-3.8.2-1922-1290067595-955.48-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:06:35 2010] [info]: <rt-3.8.2-1922-1290067595-1204.48-4-0 at panayainc.com> #48/335 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:06:35 2010] [info]: <rt-3.8.2-1922-1290067595-1204.48-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:06:35 2010] [info]: Ticket 48 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $1 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20
6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $2 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20
6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Thu Nov 18 08:07:30 2010] [info]: <rt-3.8.2-26822-1290067650-253.49-3-0 at panayainc.com> #49/341 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:07:30 2010] [info]: <rt-3.8.2-26822-1290067650-253.49-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:07:30 2010] [info]: <rt-3.8.2-26822-1290067650-778.49-4-0 at panayainc.com> #49/341 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:07:30 2010] [info]: <rt-3.8.2-26822-1290067650-778.49-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:07:30 2010] [info]: Ticket 49 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:08:45 2010] [info]: <rt-3.8.2-20382-1290067725-1295.50-3-0 at panayainc.com> #50/347 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:08:46 2010] [info]: <rt-3.8.2-20382-1290067725-1295.50-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:08:46 2010] [info]: <rt-3.8.2-20382-1290067725-1898.50-4-0 at panayainc.com> #50/347 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:08:46 2010] [info]: <rt-3.8.2-20382-1290067725-1898.50-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:08:46 2010] [info]: Ticket 50 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:12:31 2010] [info]: <rt-3.8.2-1924-1290067951-234.51-3-0 at panayainc.com> #51/353 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:12:31 2010] [info]: <rt-3.8.2-1924-1290067951-234.51-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:12:31 2010] [info]: <rt-3.8.2-1924-1290067951-929.51-4-0 at panayainc.com> #51/353 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:12:31 2010] [info]: <rt-3.8.2-1924-1290067951-929.51-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:12:31 2010] [info]: Ticket 51 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:14:49 2010] [info]: <rt-3.8.2-20370-1290068089-736.52-3-0 at panayainc.com> #52/359 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:14:49 2010] [info]: <rt-3.8.2-20370-1290068089-736.52-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:14:49 2010] [info]: <rt-3.8.2-20370-1290068089-401.52-4-0 at panayainc.com> #52/359 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:14:49 2010] [info]: <rt-3.8.2-20370-1290068089-401.52-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:14:49 2010] [info]: Ticket 52 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:21:59 2010] [info]: <rt-3.8.2-1928-1290068519-1588.53-3-0 at panayainc.com> #53/365 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:21:59 2010] [info]: <rt-3.8.2-1928-1290068519-1588.53-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:21:59 2010] [info]: <rt-3.8.2-1928-1290068519-1269.53-4-0 at panayainc.com> #53/365 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:21:59 2010] [info]: <rt-3.8.2-1928-1290068519-1269.53-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:21:59 2010] [info]: Ticket 53 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:22:55 2010] [info]: <rt-3.8.2-26831-1290068575-503.54-3-0 at panayainc.com> #54/371 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:22:55 2010] [info]: <rt-3.8.2-26831-1290068575-503.54-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:22:55 2010] [info]: <rt-3.8.2-26831-1290068575-1196.54-4-0 at panayainc.com> #54/371 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:22:55 2010] [info]: <rt-3.8.2-26831-1290068575-1196.54-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:22:55 2010] [info]: Ticket 54 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 08:23:29 2010] [error]: Couldn't get principal for not loaded object (/usr/lib/perl5/vendor_perl/5.10.0/RT/User_Overlay.pm:1154)
[Thu Nov 18 08:23:29 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/usr/lib/perl5/vendor_perl/5.10.0/RT/Group_Overlay.pm:1031)
[Thu Nov 18 08:23:48 2010] [info]: <rt-3.8.2-1923-1290068628-168.55-3-0 at panayainc.com> #55/377 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:23:48 2010] [info]: <rt-3.8.2-1923-1290068628-168.55-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 08:23:48 2010] [info]: <rt-3.8.2-1923-1290068628-393.55-4-0 at panayainc.com> #55/377 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 08:23:48 2010] [info]: <rt-3.8.2-1923-1290068628-393.55-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 08:23:49 2010] [info]: Ticket 55 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 10:18:43 2010] [info]: Successful login for root from 172.16.8.76 (/usr/share/rt3/html/autohandler:276)
[Thu Nov 18 16:32:09 2010] [info]: <rt-3.8.2-26831-1290097928-701.56-3-0 at panayainc.com> #56/383 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 16:32:09 2010] [info]: <rt-3.8.2-26831-1290097928-701.56-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 16:32:09 2010] [info]: <rt-3.8.2-26831-1290097929-1264.56-4-0 at panayainc.com> #56/383 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 16:32:09 2010] [info]: <rt-3.8.2-26831-1290097929-1264.56-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 16:32:09 2010] [info]: Ticket 56 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
[Thu Nov 18 16:45:00 2010] [info]: <rt-3.8.2-1926-1290098700-1378.57-3-0 at panayainc.com> #57/389 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 16:45:00 2010] [info]: <rt-3.8.2-1926-1290098700-1378.57-3-0 at panayainc.com> sent  To: osnat.shapira at panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 16:45:00 2010] [info]: <rt-3.8.2-1926-1290098700-1039.57-4-0 at panayainc.com> #57/389 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 16:45:00 2010] [info]: <rt-3.8.2-1926-1290098700-1039.57-4-0 at panayainc.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 16:45:00 2010] [info]: Ticket 57 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, November 18, 2010 5:51 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail Custom Fields not updated

On Thu, Nov 18, 2010 at 12:42:43AM -0800, Osnat Shapira wrote:
> Hi,
> I'm using the CommandByMail extension.
> My Content looks as follows:
> 
> Priority: 1
> CustomField.{Number-Test}: 1
> 
> Comment Test
> 
> 
> The Priority is updated (and any other non-custom field I'm adding).
> The CustomField is not updated with the value.
> I'm not getting any error back.
> 
> I'm working with version 0.08 of the extension.

There is no 0.08, there is a 0.08_01

> I gave the custom field all the possible permissions (to "Everyone").
> 
> Is there something missing in what I'm doing?
> I tried different formats but nothing is working.

What do your logs say when you put them in debug mode

-kevin