[rt-users] Ticket web form: Custom Field display configuration

[Joanne Keown]

Thanks Kevin for your pointer - I've found this feature (a bit hidden though, I must say) and this has done the trick.

Kind regards
Jo

Joanne Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd 
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South Brisbane  QLD   4101
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Email: joanne.keown at coloradogroup.com.au
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, 1 December 2010 12:53 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ticket web form: Custom Field display configuration

On Tue, Nov 30, 2010 at 12:14:00PM +0100, Rémi wrote:
> I just have a look to the background of customfields display,
> and I can see there is a "SortOrder" field in the tables CustomFields
> and ObjectCustomFields and it seems that the one in ObjectCustomFields
> table is really affecting the display order.
> 
> I can't see where this value can be modified in the RT interface, I
> test it directly in the database.

You can change this in Queue -> Ticket Custom Fields

Changing things in the database is rarely the correct way to fix
something like this

-kevin