[rt-users] Database error

[Kevin Falcone]

On Mon, Oct 04, 2010 at 04:48:33PM -0400, Michael James wrote:
> Yes, very early on we did change the $Organization. I think it was
> prior to 3.6.4. I'm pretty sure the links still worked when we moved
> to 3.6.4, but they definitely don't work in 3.8.8. Is there a fix?

There are directions on the wiki about fixing it if you change your
Organization.  You can't tell whether or not this is the issue without
actually examining the links involved.

-kevin

> >>> Kevin Falcone <falcone at bestpractical.com> 10/4/2010 3:29 PM >>>
> On Mon, Oct 04, 2010 at 01:19:12PM -0400, Michael James wrote:
> > Hi, running rt 3.8.8 with our database which was upgraded from
> > 3.6.4. On some tickets - I've identified 4 or 5 out of ~7800 - I get
> > the following error. The ticket headers are displayed but the
> > history is not.
> > 
> > Can't call method "Id" on an undefined value at
> > /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. 
> 
> This implies you changed your $Organization between 3.6.4 and 3.8.8
> and the RTFM links to tickets broke.
> 
> -kevin
> 
> 
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