[rt-users] Disable users from changing status of tickets if not owned by them

Kevin Falcone falcone at bestpractical.com
Tue Oct 5 10:34:57 EDT 2010


On Tue, Oct 05, 2010 at 06:35:27AM -0700, Shannon Adams wrote:
> 
> I want my users to be able to assign tickets to themselves (or "take" tickets).  
> However, I do not want to allow users to change the status of a ticket unless it 
> is assigned to them.  Is there a way/scrip to do this?

Only grant the Owner role ModifyTicket and give your users TakeTicket,
that way they can't change it until they own it.

-kevin
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