[rt-users] mandatory subject

[Steve Anderson]

Depends what you mean by mandatory.

If you mean a default, if the inbound email doesn't have a subject, should be possible to have a create scrip that sets the ticket's title, if it doesn't have one.
Something like a scrip with the on create condition, then something like the following in the custom action cleanup. (not tested in any way)

my $t_subject = $self->TicketObj->Subject;
if ($t_subject eq ''){
$self->TicketObj->SetSubject('No subject given');
}

 I'd probably set the stage to transactionbatch.



If you mean don't create a ticket, if there's no subject, I'd suggest doing that with however you're getting the email into RT first. As long as you're running it through procmail, or an exim filter, or something like that. Otherwise, you'd need a scrip to send an email, and to close the ticket. Better not to create it in the first place.



Steve Anderson.

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