[rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

[Slicer085]

Hi There,

I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.

I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.

I have an SLA - General which sets a due date to +4 hours, this works great. 
But I cannot seem to get it to operate on Business hours only....  I set the
business hours from 1300 - 1900 Friday for testing

As you can see below, it has ignored this and just added the +4 hours now
(Which is outside business hours) - See my config below

Created:  	Fri Oct 15 10:33:26 2010
Starts: 	Fri Oct 15 10:33:26 2010
Started: 	Not set
Last Contact: 	Not set
Due: 	Fri Oct 15 14:33:26 2010

# Set Business Hours

    Set(%ServiceBusinessHours, (

        0 => { Name => 'Sunday',Start => 'undef', End => 'undef' },

        1 => { Name => 'Monday', Start => '08:00', End => '19:00' },

        2 => { Name => 'Tuesday', Start => '08:00', End => '19:00' },

        3 => { Name => 'Wednesday', Start => '08:00', End => '19:00' },

        4 => { Name => 'Thursday', Start => '08:00', End => '19:00' },

        5 => { Name => 'Friday', Start => '13:00', End => '19:00' },

        6 => { Name => 'Saturday', Start => '09:00', End => '13:00' },

));



# RT:Extension::SLA Config

    Set( %ServiceAgreements, (
        Default => 'General',
        QueueDefault => {
            'Support' => 'General',
        },
        Levels => {
            'General' => { Resolve => { BusinessMinutes => 60*4 } },
            'SL1' => { Resolve => { BusinessMinutes => 60*4 } },
            'SL2' => { Resolve => { BusinessMinutes => 60*2 } },
            'SL3' => { Resolve => { BusinessMinutes => 15 } },
        },
      )
    );


Any suggestions?
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