[rt-users] default owner

[Steve Anderson]

Easiest way is with a scrip. The scrip below is one that my team uses. It’s slightly different than what you’re wanting, as it only acts if the creator is a member of our team; as the team is only three people, I’ve just hard coded the ids, but if you remove the return 1 unless ($actor==60 line, it’ll do what you want.


Steve Anderson


Scrip:

On create
User Defined
Global Template: Blank
Transaction Create
Custom Action preparation code: return 1;
Custom Action Cleanup code:

  # get actor ID
  my $Actor = $self->TransactionObj->Creator;

  # if actor is RT_SystemUser then get out of here
  return 1 if $Actor == $RT::SystemUser->id;

  # don't set owner unless requestor is a member of the network team
  return 1 unless ($Actor == 60 || $Actor == 53802 || $Actor == 105200);


  # get out unless ticket owner is nobody
  return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

  # ok, try to change owner
  $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor );
  my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );

  unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
    return undef;
  }
  $self->TicketObj->SetStatus('open');
  return 1;






From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ingo.Itter at ages.de
Sent: 15 October 2010 08:06
To: rt-users at lists.bestpractical.com
Subject: [rt-users] default owner


Hello List,


how can i set default owner to the value of the creator ?. The default setting is nobody


Thank you
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