[rt-users] Update Ticket Subject on Comment/Reply

[Kris Germann]

I actually requested this as well, it would be incredibly useful.

I've tried making a scrip for making any correspondence extract subject tag of the email (to RT)  and move to ticket TITLE but no luck...

Kris Germann

Mentor, Sales & Technical Support
Fibernetics Corp

Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.

-----Original Message-----
From: Ruslan Zakirov <ruz at bestpractical.com>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Wed, 20 Oct 2010 02:13:06 
To: Andrew Best<festivus at gmail.com>
Cc: <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Update Ticket Subject on Comment/Reply

Hi,

I'm not sure why you need this. Doesn't sound like good idea to me.

If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.

If you want to allow users to change subject manually on reply then
you have to look into share/html/Ticket/Update.html and hack it to
show Subject input field and process it on submit.

On Thu, Oct 14, 2010 at 3:21 AM, Andrew Best <festivus at gmail.com> wrote:
> Morning all,
>
> Is it possible to change/update the subject on a ticket when a user comments
> or replies?
>
> At the moment the staff need to go into the ticket basics and update the
> subject manually. It would save them time if they could change/fix the
> subject of a ticket when they are commenting or replying to it.
>
> cheers
> Andrew
>
> --
> Never be afraid to try something new. Remember, amateurs built the ark, and
> professionals built the Titanic.
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
Best regards, Ruslan.