[rt-users] RT Workflow and queue management

Ruslan Zakirov ruz at bestpractical.com
Fri Oct 22 10:03:07 EDT 2010


Hi

There is no such functionality at the moment.

Regards, Ruslan. From phone.
2010 10 21 17:49 пользователь "bob bob" <spenny212 at googlemail.com> написал:
> Hi All,
>
> I have a quick question about rt workflows.
>
> As an example. I've created a queue 'Instalation' and created Custom
Fields
> for Rack, Power, DNS.
> When a new ticket is created in Installation, Sub tickets are created each
> for Rack, DNS, etc.
> The workflow would be for a generic 'Server install'.
>
> My problem at the moment is what if I want a different type of
Installation,
> lets say PC install --
> This would in the same queue but would require a different set of Custom
> Fields, OS Type, Username, Desk Number for example.
> Or Telephone Install. The list goes on.
>
>
> So my question... Is there any way to hide/show certain custom fields
based
> on the type of request being created in the Installation queue.
>
> Regards
> S
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