[rt-users] RT Workflow and queue management

[Ruslan Zakirov]

Hi

There is no such functionality at the moment.

Regards, Ruslan. From phone.
2010 10 21 17:49 пользователь "bob bob" <spenny212 at googlemail.com> написал:
> Hi All,
>
> I have a quick question about rt workflows.
>
> As an example. I've created a queue 'Instalation' and created Custom
Fields
> for Rack, Power, DNS.
> When a new ticket is created in Installation, Sub tickets are created each
> for Rack, DNS, etc.
> The workflow would be for a generic 'Server install'.
>
> My problem at the moment is what if I want a different type of
Installation,
> lets say PC install --
> This would in the same queue but would require a different set of Custom
> Fields, OS Type, Username, Desk Number for example.
> Or Telephone Install. The list goes on.
>
>
> So my question... Is there any way to hide/show certain custom fields
based
> on the type of request being created in the Installation queue.
>
> Regards
> S
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101022/75afb20c/attachment.htm>