[rt-users] dont reopen
ruz at bestpractical.com
Fri Oct 22 19:46:05 EDT 2010
See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
to forking into a new ticket.
On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih <Albert.Shih at obspm.fr> wrote:
> Hi all
> I'm using RT 3.8.8
> On reply RT reopen the ticket. I would like to known if it's possible to
> make RT don't reopen a resolved ticket but send a message
> Many people don't known the «compose» button and only known «reply» button,
> so I've some ticket live for ever...
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris Meudon
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> jeu 21 oct 2010 22:09:55 CEST
Best regards, Ruslan.
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