[rt-users] dont reopen

[Christian Loos]

Hi,

i just added your version of this to the wiki page.

We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed to re-open the ticket.

-Chris

Am 23.10.2010 01:46, schrieb Ruslan Zakirov:
> Hello Albert,
> 
> See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
> to forking into a new ticket.
> 
> On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih <Albert.Shih at obspm.fr> wrote:
>> Hi all
>>
>> I'm using RT 3.8.8
>>
>> On reply RT reopen the ticket. I would like to known if it's possible to
>> make RT don't reopen a resolved ticket but send a message
>>
>> Many people don't known the «compose» button and only known «reply» button,
>> so I've some ticket live for ever...
>>
>> Regards.
>>
>> JAS