[rt-users] Allow HTML Messages through RT

[Kris Germann]

Actually, you can ignore that... The line originally defined as 
'Set($PreferRichText, undef);' got me thinking, I had seen some other 
lines without the ', undef' while digging through another issue here, so 
that is what I did first. I guess it broke it. After a little more 
looking, I decided to change undef to 1 and voila, now HTML works on 
incoming correspondence!...

No size formatting though, guess I can live without it.

Kris
Mentor, Sales & Technical Support
Fibernetics Corp
605 Boxwood Drive
Cambridge, ON N3E1A5

On 10/26/2010 03:07 PM, Kris Germann wrote:
> Hey guys,
>
> So, I defined PreferRichText to allow HTML messages through RT when 
> customers email from their Outlook clients or similar which use 
> recursive HTML formatting unless otherwise specified.
>
> Unfortunately, RT is pretty vague on how certain flags are set so I'm 
> just blindly stumbling around the config right now...
>
> When I send a test email which is formatted with a ridiculous amount 
> of HTML, I get this:
>
> [Tue Oct 26 18:25:06 2010] [info]: 
> <rt-3.8.8-3015-1288117506-538.4053-2-0 at domain.ca> #4053/62589 - Scrip 
> 2 On Owner Change Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:300)
> [Tue Oct 26 18:25:06 2010] [info]: 
> <rt-3.8.8-3015-1288117506-538.4053-2-0 at domain.ca> sent  To: 
> kris_germann at 295.ca (/opt/rt3/lib/RT/Action/SendEmail.pm:331)
> [Tue Oct 26 18:25:07 2010] [warning]: Resolver RT::URI::freeside could 
> not parse freeside://freeside/cust_main/ (/opt/rt3/lib/RT/URI.pm:147)
>
> Anyone have any insight?
>
> Kris
> Fibernetics Corp