[rt-users] Autoreply Template Error

[Ruslan Zakirov]

Hi,

You have $Transaction->Priority when it should be $Ticket->Priority.

Regards, Ruslan. From phone.
2010 10 27 12:45 пользователь "Paul Broadwith" <paul.broadwith at blueivy.co.uk>
написал:
> I’ve created a custom autoreply but seem to be getting an error in the
logs when a ticket is created. No autoreply message is being sent.
>
>
>
> From the logs, I’ve worked out that this section of the template is
causing problems:
>
>
>
> ===
>
> Your ticket has been given a {$Ticket->Priority < 40 ? "Low priority.
There is no fixed response time for this priority, but we will respond as
time allows" : $Transaction->Priority < 80 ? "Medium priority. We will
respond by the end of the next working day" : $Transaction->Priority < 100 ?
"High priority. We will respond within 6 working hours" : "Critical
priority. We will respond within 2 working hours"}. If you require a
response before that time, please call the Maintenance Support number.
>
> ===
>
>
>
> The error I am getting is:
>
>
>
> ===
>
> Oct 26 10:36:57 helpdesk RT: Template parsing error:
RT::Transaction::Priority Unimplemented in Text::Template::GEN13. (template
line 10) Stack:
[/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:495]
[template:10] [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:425]
[/opt/rt3/bin/../lib/RT/Template_Overlay.pm:332]
[/opt/rt3/bin/../lib/RT/Template_Overlay.pm:312]
[/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:155]
[/opt/rt3/bin/../lib/RT/Action/Autoreply.pm:66]
[/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
[/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:448]
[/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
[/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/bin/../lib/RT/Record.pm:1457]
[/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:660]
[/opt/rt3/bin/../lib/RT/Interface/Web.pm:1042]
[/opt/rt3/share/html/Ticket/Display.html:117]
[/opt/rt3/share/html/Ticket/Create.html:419]
[/opt/rt3/bin/../lib/RT/Interface/Web.pm:320]
[/opt/rt3/bin/../lib/RT/Interface/Web.pm:224] [/op
>
> ===
>
>
>
> I have another scrip / template that sends out a message when the priority
is changed and it works okay, although that template uses $Ticket->OldValue
and $Ticket->NewValue as opposed to $Ticket->Priority.
>
>
>
> If I understand it correctly, the priority isn’t implemted when a new
ticket is created? Can anybody shed any light on why this is happening and
how to resolve it?
>
>
>
> Kind regards,
>
>
>
> Paul Broadwith (MBCS)
>
> Microsoft Certified Professional
>
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2010 and Microsoft Registered Partner
>
>
>
>
>
> Tel.: 0845 862 0292
>
> Web: http://www.blueivy.co.uk <http://www.blueivy.co.uk>
>
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