[rt-users] Move ticket queue on date expiry
Gareth Tupper
gareth at phonepower.com
Thu Sep 2 11:03:08 EDT 2010
Hallo
Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd like to move tickets to a new queue if the 'updated' date is older than 3 days.
The intention is to stop tickets getting lost & languishing untouched.
Can RT do this?
Cheers,
Gareth
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