[rt-users] Move ticket queue on date expiry

Gareth Tupper gareth at phonepower.com
Thu Sep 2 11:03:08 EDT 2010


Hallo

Wonder if anyone can point me in the right direction.  I'm using RT 3.8.6.  I'd like to move tickets to a new queue if the 'updated' date is older than 3 days.
The intention is to stop tickets getting lost & languishing untouched.

Can RT do this?


Cheers,

Gareth
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