[rt-users] Mandatory Subject - EMail

[Kenneth Marshall]

On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >> 
> >> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for
> >> opening tickets via the web interface.  However, my company opens at
> least
> >> 90% of its tickets via email.  Is there anything out that can enforce
> >> mandatory subjects on tickets opened via email?
> >> 
> 
> 
> >How would you do that? Sending a bounce back? -- which is not
> convenient?
> >What you can do is write a scrip on create to look for empty subject
> and then insert one based on whatever criteria you want, eg requestor /
> sender email >address or the first line of the content etc ..
> 
> >Regards;
> >Roy      
> 
> I would actually like to bounce the email back notifying the sender that
> the subject is required.
> 
> 
> ----------
> Peter Barton
> 
In order to prevent problems caused by back-scatter, you may want to
consider returning a 5xx error to the mail message with an informative
message. You could use header_checks with postfix and most other MTA's
support similar functionality.

Cheers,
Ken