[rt-users] Adding the name of the user entering a comment in the web interface to the template that is used to send an email to CCs

[Matthew Larsen]

Please forgive my ignorance.  I've been searching through the wiki to try and figure out how to do this, but I'm struggling with the documentation.

I'm trying to create a script that is triggered when someone comments on a ticket in the web UI that will send to the CCs for that queue the contents of that comment plus a snippet that says something like "comments added by [RT user making the comment]" .

I believe I'm close to getting this working by creating a script with Condition = On Comment, Action = Notify Ccs as Comment with a template something like:

{$Transaction->Content()}

Comments on this ticket made by: <b>{NOT SURE WHAT GOES HERE}</b>.
<br>
<br><b>Queue:</b> {$Ticket->QueueObj->Name}
<br><b>Status:</b> {$Ticket->Status}
<br><br>
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

What string do I put in the template to get the name of user making the comment in the ticket?


Sincerely,
Matt L.

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