[rt-users] Adding the name of the user entering a comment in the web interface to the template that is used to send an email to CCs

[Christian Loos]

For example this:
{ $Transaction->CreatorObj->RealName }

Take a look in the wiki, there are more examples:
http://wiki.bestpractical.com/view/TemplateSnippets

-Chris

Am 08.09.2010 20:30, schrieb Matthew Larsen:
> Please forgive my ignorance.  I’ve been searching through the wiki to
> try and figure out how to do this, but I’m struggling with the
> documentation. 
> 
>  
> 
> I’m trying to create a script that is triggered when someone comments on
> a ticket in the web UI that will send to the CCs for that queue the
> contents of that comment plus a snippet that says something like
> “comments added by [RT user making the comment]” . 
> 
>  
> 
> I believe I’m close to getting this working by creating a script with
> Condition = On Comment, Action = Notify Ccs as Comment with a template
> something like:
> 
>  
> 
> {$Transaction->Content()}
> 
>  
> 
> Comments on this ticket made by: <b>{NOT SURE WHAT GOES HERE}</b>.
> 
> <br>
> 
> <br><b>Queue:</b> {$Ticket->QueueObj->Name}
> 
> <br><b>Status:</b> {$Ticket->Status}
> 
> <br><br>
> 
> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> 
>  
> 
> What string do I put in the template to get the name of user making the
> comment in the ticket?
> 
>  
> 
>  
> 
> Sincerely,
> 
> Matt L.
> 
>  
> 
> 
> 
> 
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