[rt-users] RT-3.8.2 doesn't send correct HTML letters

[Kevin Falcone]

On Wed, Sep 15, 2010 at 03:01:57PM +0300, Michael Stepanov wrote:
>    Hi,
> 
>    I'm trying to send HTML emails from RT3. I added to the template the content type header:
> 
>    Content-Type: text/html
> 
>    But without luck. I can see two parts of the email - HTML and text in the ticket message text
>    area but I receive the source of HTML email in my mailbox:

That version of RT is from Jan 09 and there have been lots of bugfixes
in the last 20 months.  If you're still seeing it in 3.8.8, please
let us know.

>  Content-type: multipart/alternative; boundary="----------=_1284128112-9991-5"
>  This is a multi-part message in MIME format... ------------=_1284128112-9991-5
>  Content-Type: text/plain; charset="utf-8" Dear Dude How are you?
>  ------------------------------------------------------------------------------
>  ------------=_1284128112-9991-5 Content-Type: text/html; charset="utf-8" Dear
>  Dude
>  How are you?
>  *
>  ------------------------------------------------------------------------------
>  *
>  ------------=_1284128112-9991-5--
> 
>    Moreover, when I added another header to change subject:
> 
>  * Subject: AutoReply: {$Ticket->Subject}
> 
>    I didn't see that it worked as well. So, my question is. Do I need to upgrade my RT3 to the
>    latest version because 3.8.2 has some bugs with headers or I just need to enable some option
>    in the config file?
> 
>    Any help will be very appreciated.
> 
>    --
>    Cheers,
>    Michael

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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