[rt-users] Concatenate two LDAP fields into one RT field

[Kevin Falcone]

On Mon, Sep 13, 2010 at 03:35:55PM -0500, Max McGrath wrote:
>    Hi All -
>    In a bit of a bind here. External authentication is working fine -- we are a Novell shop.
>    Right now we have the givenName field which holds a users first name, and the sn field which
>    holds the users last name. RT has the RealName field which I would like to populate with both
>    givenName and sn so I can have the users full name.
>    Right now we basically have the LDAP uid (first initial last name) field populating a lot of
>    the RT fields...so, we don't really know the first name of users -- which kind of sucks.

Unfortunately, this is not a feature.  I support it in
RT-Extension-LDAPImport, but it is kind of evil and I'm not sure I
would want to port it.

-kevin

>    Here is the code from my RT_SiteConfig.pm:
>    'attr_match_list' => [ 'Name',
>    'EmailAddress',
>    'RealName',
>    ],
>    # The mapping of RT attributes on to LDAP attributes
>    'attr_map' => { 'Name' => 'uid',
>    'RealName' => 'uid',
>    'ExternalAuthId' => 'uid',
>    'Gecos' => 'uid',
>    'NickName' => 'carthageNameID',
>    }
>    Is there anything within the RT_SiteConfig file I could do to get a First Name Last Name
>    population in the RealName field?
>    Thanks!
>    --
>    Max McGrath
>    Asst. Network Admin/Systems Specialist
>    Carthage College
>    262-552-5512
>    [1]mmcgrath at carthage.edu
> 
> References
> 
>    Visible links
>    1. mailto:mmcgrath at carthage.edu

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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