[rt-users] RTx-Tags clearing?

[Mark Jenks]

Excellent!  I didn't know that TAG's referred to resolved tickets also.

I am now starting the process of going back through them and removing the offending tags.

Thanks!


-----Original Message-----
From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sent: Wednesday, September 15, 2010 4:52 PM
To: Mark Jenks
Cc: rt-users
Subject: Re: [rt-users] RTx-Tags clearing?

On Wed, Sep 15, 2010 at 17:39, Mark Jenks
<mark.jenks at iodincorporated.com> wrote:
> I have the clould configured and working great.  Except one of the new
> employees starting putting extra stuff in there and have made the cloud look
> terrible.

> Is there a way to edit out things or just purge it and start over?
Have you removed the offending values from all tickets?
The cloud should only display tags that are in use.
Ideally you should be able to just click the undesirable tag in the cloud,
then change your search results view to Bulk Update and edit. It may not
be as simple as that though, depending on what type of CustomField you
are using for your tags, and what version of RT (slightly older versions
don't have support for some fancier CF types like autocomplete in Bulk
Update). Bulk Update would also replace the whole field, and not only
one of several comma delimited values if present; "fixing" that is a tough
nut to crack.

I hope this helps,

Jerrad
-- 
Cambridge Energy Alliance: Save money. Save the planet.

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