[rt-users] Custom condition problem

[Sergey Kozhedub]

Hi Ruslan,

This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm

The code is:
         foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) { 
 

             my $Object = $args{'Object'}; 
 

             $Object = $class->new( $session{'CurrentUser'} ) 
 

                 unless $Object && ref $Object eq $class; 
 

 
 

             $Object->Load( $id ) unless ($Object->id || 0) == $id; 
 

             unless ( $Object->id ) { 
 

                 $RT::Logger->warning("Couldn't load object $class 
#$id"); 

                 next; 
 

             } 
 

 
 

...

But I'm not familiar with RT internals to check it...



Regards,
Sergey Kozhedub




On 09/15/2010 08:22 PM, Ruslan Zakirov wrote:
> Hi,
>
> As far as I can see error is not related to the scrip. Error happens in
> Web.pm.
>
>> 15.09.2010 2:50 пользователь "Sergey Kozhedub" <sevk at maks.net
>> <mailto:sevk at maks.net>> написал:
>>
>> Hello all,
>>
>> I'm trying to implement MuteResolve
>> (http://wiki.bestpractical.com/view/MuteResolve) in my RT-3.8.4
>> installation but it doesn't work for me.
>> Finally I cut my script just to:
>> {code}
>> return 0 unless ($self->TransactionObj->Type eq "Status" &&
>> $self->TransactionObj->NewValue eq "resolved");
>>
>> return 1;
>> {code}
>>
>> When changing status of the ticket to open I don't see any errors. But
>> if I resolve the ticket I always get this error in logs:
>> Sep 15 00:17:38 rt RT: Couldn't load object RT::Transaction #0
>> (/var/www/rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127
>> <http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127>)
>>
>> What I'm doing wrong?
>>
>> Condition: User Defined
>> Action: Notify Requestors
>> Template: Global template: Resolved
>> Stage: TransactionBatch
>>
>>
>> Regards,
>> Sergey Kozhedub
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>