[rt-users] 3 custom fields questions

[Emmanuel Lacour]

On Thu, Sep 16, 2010 at 02:04:22PM -0400, Bass, Janet E. wrote:
> 1) Can I remove the no value option in custom fields where you choose from a list?
> 

Yes, look for "no value" in share/html/Elements/EditCustomFieldSelect

> 2)My boss wants user to set their own ticket priorities, I have a
> custom field giving the 2 priority settings we allow and I want to set
> RT up to map the custom field to the ticket priority. Any ideas?
> 

why not using RT::Extension::PriorityAsString?

> 3) We are considering having 3 queues that would be determined by a custom field.
> For example:
> Custom field OS options
> Windows
> Unix
> Other
> 
> Queue name Windows Unix Other
> 
> And then set it so if a ticket comes in with the custom fields  set to Windows, it would automatically go to the Windows queue. How would I set that up?
> 

using a scrip, but why using same CF as queue ? Why not using separate
emails to dispatch ticket in queue?