[rt-users] Custom condition problem

[Sergey Kozhedub]

I'm testing this from user with SuperUser rights so this should not be 
permissions related.

I'll try to upgrade in the near future but have another idea:

Is it possible to distinguish between 2 resolve modes in custom condition?
One is when you click "resolve" in the ticket display 
(https://rt/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=xxx) 
and another when resolving from "Basics" 
(https://rt/Ticket/Modify.html?id=xxx)

If yes I can use one of the modes as "mute".

Thanks.

Regards,
Sergey Kozhedub



On 09/16/2010 09:32 PM, Ruslan Zakirov wrote:
> Hi.
>
> MuteResolve uses transaction custom fields which are kinda new in RT.
> Either it's a bug in 3.8.4 or permissions related bug. You should try it
> on 3.8.8.
>
>> 16.09.2010 11:36 пользователь "Sergey Kozhedub" <sevk at maks.net
>> <mailto:sevk at maks.net>> написал:
>>
>> Hi Ruslan,
>>
>> This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm
>>
>> The code is:
>>        foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {
>>
>>            my $Object = $args{'Object'};
>>
>>            $Object = $class->new( $session{'CurrentUser'} )
>>
>>                unless $Object && ref $Object eq $class;
>>
>>
>>
>>
>>            $Object->Load( $id ) unless ($Object->id || 0) == $id;
>>
>>            unless ( $Object->id ) {
>>
>>                $RT::Logger->warning("Couldn't load object $class #$id");
>>                next;
>>
>>            }
>>
>>
>>
>>
>> ...
>>
>> But I'm not familiar with RT internals to check it...
>>
>>
>>
>> Regards,
>> Sergey Kozhedub
>>
>>
>>
>>
>>
>>
>> On 09/15/2010 08:22 PM, Ruslan Zakirov wrote:
>>
>>     >
>>     > Hi,
>>     >
>>     > As far as I can see error is not related to the scrip. Error
>>     happens in
>>     > Web.pm.
>>     >
>>
>>         >> 15.09.2010 2:50 пользователь "Sergey Kozhedub"
>>         <sevk at maks.net <mailto:sevk at maks.net>
>>
>>         <mailto:sevk at maks.net <mailto:sevk at maks.net>>> написал:
>>
>>
>>         >>
>>         >> Hello all,
>>         >>
>>         >> I'm trying to implement MuteResolve
>>         >> (http://wiki.bestpractical.com/view/M...
>>
>>         <http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127>)
>>
>>
>>         >>
>>         >> What I'm doing wrong?
>>         >>
>>         >> Condition: User Defined
>>         >> Action: Notify Requestors
>>         >> Template:...
>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the m...
>>