[rt-users] replacing/eliminating "undisclosed recipients"

[Kevin Falcone]

On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote:
>    I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.

Are you sure about the postfix part (See below)?

>    When RT sends email, the To: address is populated with 'undisclosed recipients'.  It doesn't
>    really cause a problem unless people do "reply all", which will cause the 'undisclosed
>    recipients' to appear in the To: field of the reply.
>    I read about using the:  Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn't
>    have much luck.  If I set it to 1, I see errors in my maillog:
> 
>    Sep 16 22:09:54 foobox sendmail[2555]: o8GM9sbP002555: o8GM9sbQ002555: DSN: "AdminCc of
>    foobox.mysite.com Ticket #10":;... List:; syntax illegal for recipient addresses

This looks like a sendmail log, which is documented not to work with
FriendlyToLIne

>    Is there a way to make the To: field be the same as the From: field?
>    If not, I'd be happy if I could make the To:  field be "nobody at mydomain.com", where I'd simply
>    /dev/null it.

Presumably you're not complaining that all email from RT lacks a To:
line, but instead that mail to AdminCcs lacks a To: line.  You could
hardcode a To into the appropriate Template in that case.

-kevin
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