[rt-users] Getting a custom field value and setting the priority

[Kevin Falcone]

On Thu, Sep 23, 2010 at 11:15:22AM -0400, Bass, Janet E. wrote:
> I have a custom field called priority
> It has 3 possible values
> 1 Unable to work
> 2 Work is impaired
> 3 Info/Low priority

Have you considered RT-Extension-PriorityAsString ?

-kevin

> What I want to do with a scrip is read the value of the custom field
> Priority = Unable to work
> $Value = Unable to work
> Loop through to set the correct value with an if statement
> Then assign that numeric value to the system variable priority
> 
> I have tried but nothing set the field I see under The Basic ->priority to
> the value I want
> $self->TicketObj->$SetPriority = $Priority;
> $self->TicketObj->$Priority = $Priority;
> $self->TicketObj->$SetInitialPriority = $Priority;
> 
>  
> Scrip code (under Custom action cleanup code) I have return 1; under Custom
> action preparation code
> 
> my $CFName = 'Priority';
> my $Value = $self->TicketObj->FirstCustomFieldValue( $CFName );
> my $Priority = 3;
> if ($Value =~ /Unable/i)
> {
> $Priority = 1;
> }
> elsif ($Value =~ /impaired/i)
> {
> $Priority = 2;
> }
> else
> {
> $Priority = 3;
> }
> 
> $self->TicketObj->$SetPriority = $Priority;
> 
> return 1
> 
> Thanks for any help
> Janet Bass
> 
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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