[rt-users] Reg ... Duplicate emails receiving from RT

[Surendra Adusumilli]

Hi Kevin,

Thanks for your information, Please let me know in what area I have to
debog. I am new to this.

Thanks,
Surendra

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Saturday, September 25, 2010 1:28 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT

On Sat, Sep 25, 2010 at 12:45:41AM +0530, Surendra Adusumilli wrote:
> Hi Kevin,
> 
> Below are the message ID's and bothe are went to requestor for same 
> reply with same content.
> 
> 1. Message-ID:
> <rt-3.8.2-2820-1285295987-1917.286420-6-0 at RT.ZetaInteractive.com>
> 2. Message-ID:
> <rt-3.8.2-3295-1285295987-831.286420-6-0 at RT.ZetaInteractive.com>

That says that scrip 6 is running twice, but from 2 different processes
during the same second.  It is worth turning your RT logging up above info,
possible to debug, and triggering a correspond.  You'll get a lot of
detailed information about which scrips are choosing to run and why and what
mail is generated.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin 
> Falcone
> Sent: Saturday, September 25, 2010 12:34 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT
> 
> On Sat, Sep 25, 2010 at 12:23:57AM +0530, Surendra Adusumilli wrote:
> >    Yes Kenn, I verified and observed that his email address is not 
> > in CC
> or not in other role. He
> >    is only the requestor.
> 
> Please provide the Message-ID from both emails sent to the requestor
> 
> -kevin
> 
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this 
> year -- Learn how to get the most out of RT!