[rt-users] managing ldap users / RT-Authen-ExternalAuth question

[Jason Ledford]

Can you log in as root?  If so you should be able to search for the ldap user you logged in as and then grant them access.  I think the page you are talking about is only showing privledged users.  Also, you will only be able to search for ldap users that have logged in, unless you also use the ldap import plugin http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.07/lib/RT/Extension/LDAPImport.pm

For the permissions problem, it sounds like you granted permissions, but didn't make the user a priveledge user.  If you search for your user like I mentioned above, when you look at their property sheet you will see a check box called make this user priveledged (something like that), checking that should give the user access.

________________________________________
From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] On Behalf Of Val Polyakov [val at polyakov.me]
Sent: Wednesday, September 29, 2010 11:46 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] managing ldap users / RT-Authen-ExternalAuth question

Hi,

My RT-Authen-ExternalAuth works - as in, I can login to RT using my active
directory username/password.

however, when I login using my AD account I don't see many things. I only
see open tickets / closed tickets / new ticket  on the left side there..

how can I give the ability to view all queues to authenticated users, for
instance? I tried doing this in config -> global -> group rights:
SeeQueue to Everyone
but that didn't seem to help..


also, another question:

if I go to configuration -> users I only see root there. I don't see the
LDAP account that I successfully logged in with previously. Why?

My RT_SiteConfig.pm and externalauth's RT_SiteConfig.pm are attached