[rt-users] Problem with preferences setting for search results limit

[Kenneth Crocker]

Jeff,

Thanks for the thought. I'll check with my technical gurus.

Kenn

On Wed, Sep 29, 2010 at 11:34 AM, Jeff Blaine <jblaine at kickflop.net> wrote:

> On 9/29/2010 2:17 PM, Kenneth Crocker wrote:
>
>> Jeff,
>>
>> I just did that to no avail.
>>
>> I also tested this in my /test session/ where I made an /override in the
>> css code/ that builds a ticket list
>> (opt/rt3/local/html/NoAuth/css/web2/ticket-lists.css) to align all row
>> data to the top of the row and it returns 50 rows no matter what the
>> system default is or what I set my preferences to. Interesting. I
>> wouldn't think that aligning row to the top would affect the number of
>> rows shown per result page. I wonder why that is?
>>
>
> I can't explain that one either.
>
> I don't know if you have the luxury of being able to do this,
> but you could also try wiping your Mason cache if you haven't
> already.
>
> Any chance you have a disk full or permission problem prohibiting
> session data from being written?
>
> I'm afraid that's about all I've got to offer at this point.
>
>
>> Kenn
>> LBNL
>>
>> On Wed, Sep 29, 2010 at 10:28 AM, Jeff Blaine <jblaine at kickflop.net
>> <mailto:jblaine at kickflop.net>> wrote:
>>
>>    Kenn,
>>
>>    I still just suspect some sort of caching issue.  There
>>    is no specific RowsPerPage field for this in the DB schema
>>    definitions themselves.  Looking around, it seems this
>>    data is stored per web session.
>>
>>    Log out and back in again?
>>
>>
>>    On 9/29/2010 12:56 PM, Kenneth Crocker wrote:
>>
>>        Jeff,
>>
>>        I wonder if there is some setting that goes with this preference
>>        that I
>>        am missing.
>>
>>        Kenn
>>        LBNL
>>
>>        On Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine
>>        <jblaine at kickflop.net <mailto:jblaine at kickflop.net>
>>        <mailto:jblaine at kickflop.net <mailto:jblaine at kickflop.net>>>
>> wrote:
>>
>>            3.8.7 here, no problem setting it to 10 and getting 10
>>
>>
>>            On 9/29/2010 12:20 PM, Kenneth Crocker wrote:
>>
>>                To list,
>>
>>                I'm noticing that when I change my "Preferences" setting
>>        for search
>>                limits on rows returned, it's basically ignored. I
>>        usually have
>>                it set
>>                at 50 (and to be honest, I haven't really spent any time
>>                counting the
>>                rows) but when I change it to a significantly lower
>>        number, I
>>                still get
>>                50. I cleared my cache. Still the same results. Is there
>>        a patch I
>>                missed or something? I'm on 3.8.7, Oracle, Redhat.
>>
>>                Thanks in advance.
>>
>>                Kenn
>>                LBNL
>>
>>
>>
>>
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>>
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>>
>>
>>
>>
>>        RT Training in Washington DC, USA on Oct 25&  26 2010
>>        Last one this year -- Learn how to get the most out of RT!
>>
>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25&  26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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