[rt-users] recurring requests

[Roedel, Mark]

Well, that's a bit simpler than the script (which, as I said, was already pretty simple) - but at least the way we operate it's still an admin task.  What I'm dreaming of is an addition to the web UI, similar to the dashboard subscription interface, that would allow an RT user to configure the scheduling info and some basic ticket data.  Guess that's something to add to my ever-expanding list of things to work on...



From: Raed El-Hames [mailto:Raed.El-Hames at daisygroupplc.com]
Sent: Friday, April 01, 2011 4:19 AM
To: Roedel, Mark; rt-users at bestpractical.com
Subject: RE: recurring requests

Mark:

Have a look at rt-crontool , I think it may help you.

Roy

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roedel, Mark
Sent: 31 March 2011 21:45
To: rt-users at bestpractical.com
Subject: [rt-users] recurring requests

Obviously it's pretty simple to write a script against the REST API and launch it from a cron job, but has anybody done anything that's more end-user facing to allow for the setup of recurring tickets for periodic maintenance and the like?
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