[rt-users] Question Concerning Custom Fields

[Joe Kirby]

I am on RT 3.8.7

I have a situation where I would like to have a queue setup for  
CreateTicket for UnPrivileged users with SeeQueue only available to  
Privileged Users in a certain Group

This allows me to provide a url to different areas for placement on  
their departmental web page for help in their area without making it  
visible to the whole campus via the New Ticket option in the RT left  
hand navigation for Self Service users

This actually works very well however I recently ran into a snag.

One of these queues has a custom field associated with it and without  
the SeeQueue attribute Unprivileged Users are unable to see the Custom  
Field.

I have the Custom Field setup for Everyone to See and Modify it.

Does anyone have a suggestion on how to get the custom field visible  
to this group without the SeeQueue attribute?

I am hoping there is another setting I have missed that will allow this

Any help is greatly appreciated

Thanks in advance

Joe


Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby at umbc.edu