[rt-users] QuickSearch has broken links for some users

[Kevin Falcone]

On Fri, Apr 01, 2011 at 03:53:41PM -0700, Adam Bernstein wrote:
> Sorry to resurrect an old thread, but did Ed make any progress on
> this?  Because we're having the same trouble, after changing the URL
> at which RT is addressed on our system: We have three users, and one
> of us sees everything fine, while the other two see the old URL
> appearing in ticket links under the QuickSearch listings (and only
> there).

I have no idea if Ed fixed it, but those links are generated by either
the preference I referenced or the global DefaultSearchResultFormat or
a local customization, so those are the places to look.

-kevin

> The only difference we've been able to find so far in the database
> is that the two affected users were initially auto-created upon
> ticket creation (many years, many tickets, and many RT versions
> ago), while the other was not.  New users are not affected.  But
> none of us have any custom Search Options configured in the location
> referred to by Kevin below -- we've never touched those things,
> never gotten to that level of RT-fu.
> 
> This is RT 3.8.8.  Any help greatly appreciated.
> 
>     adam
> 
> On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote:
> > Hello,
> >
> > I recently moved our RT instance from a base hostname to a subdirectory
> > (i.e. from http://www.example.com/ to http://www.example.com/rt/)
> >
> > Myself and a few users have updated our SavedSearches to account for that
> > change and it works fine. As does almost everything else. However,
> for some
> > users, when they click the Queue link from the QuickSearch box all the
> > tickets displayed have links without the ending "/rt".
> >
> > This was a fresh install of the files, Mason cache has been
> cleared and the
> > web server restarted. Only the database was carried over.
> >
> > This behavior is only seen with a handful of users. I am unable to figure
> > out why the links are correct for some users and not others. Any ideas on
> > where to start looking for the cause?
> 
> Check if these users have a custom Format under Preferences -> Search
> options with id or Name and an invalid Link item
> 
> -kevin
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