[rt-users] Problem delivering email messages to RT queues

[Tapio Tirkkola]

Hi

 

I'm confused as I noticed that email messaged destined to create or
update tickets in RT seem to do nothing anymore.

I've had this configuration work properly before but suddenly it doesn't
work anymore. 

And - yes, as so often - I don't know that anything would have been
changed in the system.

 

I use postfix on my RT host. 

 

So far I have verified, that email is still successfully delivered to my
local mailbox on the RT host, both from my work mail (internally) and
from my private mail (from public internet). Thus it seems that there is
no general mail delivery problem to accounts in my RT email domain. 

 

However, messages to email addresses in the same email domain that match
my RT queues don't seem to receive anything. At least messages don't
appear in RT as new or updated tickets. And I don't get any responses
like "Undeliverable..." like I do in case I try to send to a completely
non-existing email address in the same domain.

 

To me it looks like there's something funny in how RT receives the
messages.

Can anyone give hints how to troubleshoot this kind of a problem?

E.g. is there a way to check postfix logs or something whether the
messages have been received and maybe find out what happened to them?

Or is there a way in RT to troubleshoot incoming email messages?

 

Regards, Tapio Tirkkola

tapio.tirkkola at csolutor.fi

 

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