[rt-users] Rest API search by email?

[elekistvan]

I think I found it out, I sent a ticket with my problem:
http://issues.bestpractical.com/Ticket/Display.html?id=17076

If I use a "xxx.yyy+11 at gmail.com" style e-mail address in a rest url, it does not give any valid answer however it should. 
With other email addresses it is working as expected, but my developer install contains test users with this kind of test gmail email addresses.

Best Regards,
Steve

  elekistvan <elekistvan at freemail.hu>, ezt írta: 
  
  Hi Christian,

Thanks for the answer. I tried all version of the query, but I always got 'No matching results.' answers. However, I am pretty sure, that there are tickets what would match for these queries:

http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress='elekistvan at freemail.hu'

or

http://rt_host/rt/REST/1.0/search/ticket?query=Owner='elekistvan at freemail.hu'

so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status='new'

The user names and the e-mail addresses are the same, that's why i would expect valid answers. My rt version is:  RT 3.8.5

Is this user list query is implemented in this version of this rest api?
Or what do you think I am doing wrong?

Thanks a lot!
Nice weekend.


  Christian Loos <cloos at netcologne.de>, ezt írta: 
  
  You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress='elekistvan at freemail.hu'

The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.

-Chris

Am 08.04.2011 08:16, schrieb elekistvan:
> Dear All,
> 
> I would need to use the rest api to query the tickets by e-mail address.
> For eg, something like that: 
> http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email='elekistvan at freemail.hu'
> Is it possible to query tickets by email via rest api?
> 
> I would need to query these conditions:
> my $tickets = new RT::Tickets($RT::SystemUser);
> ...
> $tickets->FromSQL("(status = 'new' or status = 'open') and  (Owner.EmailAddress = '" . $email . "' or Requestor.EmailAddress = '" . $email . "' or Cc.EmailAddress = '" . $email . "' or AdminCc.EmailAddress = '" . $email . "' or Watcher.EmailAddress = '" . $email . "' or QueueCc.EmailAddress = '" . $email . "'  or QueueAdminCc.EmailAddress = '" . $email . "')");
> ...
> 
> If currently this rest api query is not implemented, do you think the solution would be to extend the rest api? 
> for eg: https://gist.github.com/737979
> Is it difficult to do?
> 
> Thanks a lot,
> Steve.
> 
>