[rt-users] Where is the message stored when resolving a ticket?
Colin
colintempler at gmail.com
Tue Apr 12 13:42:11 EDT 2011
Hi all!
I'm setup a RT + RTIR and I've noticed that after resolving a ticket
there is a text area where I can write a message.
The thing is after the ticket is closed, I want to see that message
that was written. But when access the ticket I can only see the
comments and normal responses from that ticket.
The last message on my tickets is:
The RT System itself - State open changed to resolved
Any insights?
Cheers,
Colin
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