[rt-users] RT under Windows

[Robert Grasso]

Our mail server is Postfix on Linux CentOS, so I cannot comment here - besides, almost all our users desktops are under Windows - I
have RT authentications performed with AD through RT-Authen-ExternalAuth (RT extension), this is the main adaptation to the Windows
side I can advertise. Until you install the whole RT software (along with the database) onto a single server, it is a pretty
independent software (remote access through a normal Web browser, no specific client)

You may be concerned by the database backup. As we are a small company, I just have a full+incremental OS image performed each night
by Acronis backup (which briefly stops MySql before the backup), with a short history, dumped onto an external hard disk. So the
database backup is a part of the whole OS backup - I agree, this is not a wonderful solution, but well ...

The Acronis choice has been made as part of our disaster recovery plan : I am the only Linux sysadmin here; in case of emergency, my
Windows sysadmin must be able to restore our RT server; and the Acronis software has a pretty windowish GUI - this is not a free ad
! I would have preferred Mondoarchive !!! but Mondoarchive is poorly compliant with my Windows sysadmin (no pretty and
Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without
errors ...

---
Robert GRASSO – System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE 
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso at cedrat.com - http://www.cedrat.com  

> -----Message d'origine-----
> De : rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] De la part 
> de Yan Seiner
> Envoyé : 13 avril 2011 21:41
> À : rt-users at lists.bestpractical.com
> Objet : Re: [rt-users] RT under Windows
> 
> 
> On Wed, April 13, 2011 12:29 pm, Thomas Sibley wrote:
> > On 04/13/2011 02:56 PM, Yan Seiner wrote:
> >> I've talking to our IT folks about running RT for work 
> order tracking.
> >> They're not opposed to a linux box per se, but currently 
> they're 100% MS
> >> Windows.  At least one of their folks has linux experience.
> >>
> >> Can anyone offer any insight into integrating an RT 
> installation into an
> >> MS shop?
> >
> > Windows is not a supported platform for RT.
> >
> > If you're looking to do auth against AD, you can do that 
> with mod_kerb
> > and the $WebExternalAuth configuration, or by using the
> > RT-Authen-ExternalAuth plugin for RT.
> 
> Sorry, I mis-titled that.  I'm asking for advice on 
> integrating RT on a
> linux platform into an otherwise 100% microsoft shop.  
> Authentication is
> just one small part of it; email integration, and any other 
> issues I can
> relay to the IT folks would help.
> 
> -- 
> If you have eight hours to chop down a tree
> spend six sharpening your axe.
> --Abraham Lincoln
>