[rt-users] issues w/ outbound email to specific addresses

[Ruslan Zakirov]

Hello,

Probably you have some custom code that prevents auto-replies. Check
your scrips.

On Fri, Apr 15, 2011 at 1:57 AM, Sullivan, Rob
<rsullivan at peerlessnetwork.com> wrote:
> RT3.8.9.
>
> We use a 3rd party to handle phone queues and do monitoring of SNMP
> analysis during off hours.  When this party needs to open a ticket in
> one of several different queues their monitoring software (homebrewed)
> sends an email to one of several sendmail aliases which use mailgate to
> create tickets.  As the emails all come from the same system they have
> the same return address, noc_staff at vendornoc.com (example).  The tickets
> are created perfectly fine in all queues.  However RT sends outbound
> email for new tickets to the reply address only in the General queue, in
> other queues no outbound messages are generated.  If I test from various
> other (non-vendor) email addresses this works fine in all queues, all
> correspondence is sent as expected- this is only an issue for the
> messages generated by the vendor's ticketing system.  Any idea what I'm
> overlooking here?
> Thanks,
>
> Rob Sullivan
> Systems Engineer, Peerless Network Inc
> rsullivan at peerlessnetwork.com
> 312-506-0948
>
>
>



-- 
Best regards, Ruslan.