[rt-users] "bouncing" a ticket out of RT

[Albert Shih]

 Le 18/04/2011 à 09:01:47-0500, Chris Barnes a écrit
> This is a "I wish RT had this function" email.  Can it go on the "wish 
> list" for the next version?    :-)
> 
> 
> 
> We use RT as a "computing help desk ticket system"- with a generic email 
> address for our entire group.  This way users only need to learn a 
> single email address for computing questions.   This works very well as 
> 90% of the email that comes in are support requests.
> 
> About 5% of the email that comes in is spam.  Eh... I can live with that 
> (it's easy enough to set the status to "deleted" and move on).
> 
> 
> 
> This email is about that other 5% - those messages which are meant for 
> one of the IT folks directly (eg. administrivia within the dept).  What 
> I wish RT had was a "bounce/redirect" function (in pine/Thunderbird 
> addon terms).  Basically a way I could redirect the email message to 
> another address.
> 
> Note that this is similar to a forward.  But a standard forward creates 
> a whole new set of headers, where the message comes FROM the 
> intermediate person (in this case, RT).  A redirect forwards the 
> message, but leaves the headers completely intact - such that the new 
> recipient sees the message as if it came from the original person.
> 
I'm not sure but I think you can do that through procmail, mean not
directly use rt-mailgate but through a procmailrc call rt-mailgate just in
case you want the mail, if it's spam just push to trash.

Regards.

JAS
-- 
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
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mar 19 avr 2011 22:35:39 CEST