[rt-users] can't locate XXX

[Kevin Falcone]

On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote:
> The Set(@Plugins line was the problem... I had a spelling mistake.
> 
> Now I'm seeing a different error
> 
> [Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a
> package or object reference at /opt/rt3/bin/../lib/RT.pm line
> 670.\nCompilation failed in require at (eval 2) line 1.\n
> [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/
> webmux.pl for server myserver.mydomain.com:0, exiting...

This implies you have some junk in your @Plugins, what else are you
loading?

> Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));

Do you have a literal ... in there?

Also, normally I recommend the README in an extension over something
in the wiki which may be unfortunately out of date (since engineers
tend to update the closest docs)

When installing, did you run all the steps?  Install and initdb (but
only once).

-kevin

> By looking at the code in RT.pm, and my very limited Perl knowledge... it
> seems when it's reading through trying to find all the Plugins defined in
> the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...);
> line for ExtractCustomFieldValues.
> 
> My Set line is as follows:
> 
> Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
> 
> As indicated on the wiki page for ExtractCustomFieldValues.
> 
> I'm trying to figure out exactly what the Set(@Plugins line means(till now,
> I've simply used what was posted on the wiki, without understanding what
> each piece of the config line actually means...) but I'm having a hard time
> googling/searching wiki or rt-users for that information.
> 
> This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little
> bit of the Plugins line, but doesn't define what it means.  I'm assuming I'd
> inherently know this if I knew more about Perl itself...
> 
> 
> 
> On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
> 
> > On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson <mike.johnson at nosm.ca>
> > wrote:
> > > When the apache error_log shows an error stating it can't locate a given
> > .pm
> > > file in @INC what are my steps to resolve this?
> > >
> > > Specifically, when I insert the line
> > >
> > > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
> > >
> > > into my site config, apache won't start up and complains it cannot find
> > the
> > > ExtractCustomFieldValues.pm
> > >
> > > I searched the lists, and some have said the path to the pm is not in the
> > > @INC environment variable and to move the .pm to a place that is.  In the
> > > error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib
> > > exist in it
> >
> > In 3.8 @INC should be
> >
> > rt3/local/lib
> > rt3/local/plugins/X/lib
> > rt3/local/plugins/Y/lib
> > rt3/local/plugins/Z/lib
> > rt3/lib
> >
> > If you have set @Plugins to (X Y Z) in the config, but ...
> >
> > * ..., but only some plugins' paths are in the @INC - check config for
> > double Set(@Plugins, ...)
> > * ..., but only some plugins' paths are in the @INC - check above and
> > check permissions on dirs
> > * ..., but none of rt3/local/plugins/.../lib is in the @INC - check
> > above, may be you have earlier 3.8.x release with a bug, upgrade to
> > the latest
> >
> > > , so I attempted to move the .pm in question to one of those
> > > areas with no luck...
> > > Strikes me as odd that I'd have to move this considering I've installed 2
> > > other extensions prior to this one that fired up with out any issues...
> >
> > 100% there is no need in moving files around. Pretty good chances to
> > break things further or complicate future upgrades.
> >
> > > Anyone give me a few steps to troubleshoot or try out?
> > >
> > > Thanks!
> > > Mike.
> >
> > --
> > Best regards, Ruslan.
> >
> 
> 
> 
> -- 
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca

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